FAQ
Frequently asked questions
Everything about LEIS: what it does, how reporting works, and how to get your team on it.
What is LEIS?
LEIS is a task management and issue-tracking platform built by Alpine Edge for operations teams. Staff report issues in real time with photos and videos, managers assign work with priorities and due dates, and dashboards track every task through to resolution.
How does issue reporting work in LEIS?
Anyone on your team can submit an issue in seconds: add a title, description, photos or videos, pick a category and location, and set a priority. The right people are notified immediately and can comment, delegate, or resolve the task.
What are QR codes used for in LEIS?
You can place QR codes on equipment, rooms, or locations. Scanning a code opens a pre-filled report for that exact spot, so staff can flag a problem in seconds without searching through menus.
Which industries use LEIS?
LEIS is used by hospitality, food service, facilities, manufacturing, and logistics teams — including restaurant brands such as KFC and Pizza Hut franchises, hotels such as The Crown Hotel, and industrial operators such as HAKO Albania.
Does LEIS support roles and permissions?
Yes. Administrators control who can create, assign, and resolve tasks. Managers see their teams and locations, staff see the tasks relevant to them, and sensitive settings stay locked down.
Can LEIS open issues automatically?
Yes. LEIS can ingest automated reports from sensors and integrations, so an issue is opened the moment equipment drifts out of range — before a person even notices.
How much does LEIS cost?
LEIS pricing is being finalized. Contact the team for an offer tailored to your locations and team size — most teams are up and running within days.
What languages does LEIS support?
The LEIS website and support are available in English, Albanian, Italian, German, and French.
Who builds and supports LEIS?
LEIS is built, hosted, and supported by Alpine Edge, a Swiss-Albanian IT consultancy. The same team that builds the product handles your onboarding, hosting, and support.
How do I get started with LEIS?
Book a demo through the contact page and we'll set up your workspace with your locations, teams, and QR codes. Self-service onboarding is in development.